Refund Policy

Upon clicking the "Pay" button, your payment is considered processed and non-refundable.

By proceeding with the payment, you acknowledge that you cannot cancel or request a refund for your payment. By placing an order on our website, you confirm and declare that you are not violating the laws of any state. Additionally, by accepting the terms of this policy (and/or Terms and Conditions), you, as the cardholder, confirm that you are entitled to purchase the goods and/or services offered on the website.

If you wish to cancel the service for your next purchase of goods and/or services, you may do so through the Personal Account section on the website. The payment service provider is not responsible for any refusal/inability to process data related to your payment card, or for any refusal due to the issuing bank's failure to authorize payment using your card. The payment service provider is not liable for the quality, quantity, price of any service and/or product offered to you or purchased by you on the website using your payment card.

You recognize and agree that your account is not a bank account, and therefore, it is not subject to any insurance mechanisms, guarantees, replenishments, or other protection tools from deposit insurance systems or bank insurance, as well as any similar insurance systems. No interest is accrued on the funds held in your account.

You may request a withdrawal of funds from your account at any time, provided that:

  • all payments transferred to the account have been verified, and none have been canceled or reversed;
  • any required verification actions have been properly conducted.

We reserve the right to retain a fee equivalent to our costs for the withdrawal of funds that were not used in gameplay.

If the requested withdrawal amount exceeds one thousand US dollars, we are required to conduct an identification procedure, which involves sending us a copy or digital photograph of your identification document (photo page), such as a passport or ID card.

On the image, the series and number of the passport may be obscured. If you funded your account using a plastic card, copies of both sides of the card are also required. The card number must show the first six and the last four digits (if you have an embossed card number, ensure the same digits are obscured on the reverse side), and the CVV2 code must be obscured.

In the event of suspicious or fraudulent funding transactions, including the use of stolen credit cards and/or any other fraudulent activity (including any chargebacks or cancellations of payments), the Company reserves the right to block your account, cancel any payments made, and recover any winnings. We have the right to inform relevant authorities and/or organizations (including credit information agencies) about any payment fraud or other unlawful activity. Under no circumstances shall the Company be liable for any unauthorized use of credit cards, regardless of whether or not the theft of the cards was reported.